TalkMarketing provides tailor-made telephone sales training (B2B)

We offer bespoke Business to Business (B2B) training courses that focus purely on selling over the telephone, helping to overcome the fear that so many people seem to have. Quite simply they hate selling over the telephone.

The question is why?

The main reason is that so many people actually don't know how to do it properly and they get caught up with the fear of rejection, failure and deflation. This fear and negativity will produce an abrupt end to many careers in telesales.

How does our training work?

We will show you how selling effectively over the telephone is a straightforward and uncomplicated process. Our hands on approach will provide delegates with everything they need to make the most from the telephone sales and achieve better results.

Once delegates have completed our course they will be able to:

Create a professional image
Understand call structure
Use the correct telephone etiquette
Deal with callers professionally and assertively
Handle difficult situations with confidence
Pick up buying signals and close the sale

Duration of Course: 3 hours - to suit your own requirements, we are very flexible

Our Training USP (Unique Selling Point)

Our USP is rather unique. We offer ‘after sales care’ which means should you wish us to come back to your offices after a set period to see how the delegates are performing we can. This is our 1-2-1 after sales care.

We also offer a 'training back up' session of an hour. So once we have completed the training course the delegates return to their offices and our trainer will sit in and listen to calls and offer direction and assistance as needed. This is our training back up.

Who is this course for?

Anyone who wants to become more confident and effective when using the telephone, especially sales people who need to create more sales opportunities and book sales appointments.

Requirements?

No previous experience of telesales is required, although a basic understanding would be beneficial.

Your Course Trainer

Ms Lesley Roberts