Telephone Techniques Training

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Telephone Techniques Training

The topics covered are:

• Create a professional image on the telephone
• Use telephone communication to your advantage and be aware of its limitations
• Know the key stages of a call (answer, handover, conclude)
• Learn how to identify and get past the "Gatekeeper"
• Use your voice and language to sound professional
• Controlling a call and gain information
• Questioning and listening effectively
• Questioning techniques to pull information from the customer
• Know the importance of recapping your conversation
• Manage a difficult situation assertively
• Say no assertively
• Coping with complaining customers
• Screening calls properly

Maximum Number of delegates: 8

What will you learn?

Through interactive exercises (role play) you will be able to link all the topics mentioned above and walk out of the training confident and ready to meet your next telephone challenge!

Your Course Trainer

Group Discounts

We offer group discounts and to find out more please contact our training team on 01424 842155.

e-mail: info@talkmarketing.co.uk
Telephone: 01424 842155 ~ Fax: 01424 842155
P.O. Box 234, Bexhill-on-Sea, East Sussex. TN40 9EB
VAT Registration No. 926865874