Telesales Techniques Training

The topics covered are:

Generating that crucial connection in the first vital 30 seconds over the telephone
Analysing verbal communication - in particular tone, projection and pace
Questioning techniques to pull information from the customer
Creating impact using effective opening statements - open ended questions
Getting past the Gatekeeper
A proven sales process which is easy to follow in order to achieve a sale
Knowing the importance of planning and search
Maintaining focussed professionalism when making outbound calls by introducing a coherent structure – prompt sheets
Differentiating yourself and your proposition from your competitors
Using your USP (unique selling point) to your advantage
Knowing how to ask for the business without being overpowering
Knowing how to look out for buying signals and gain commitment
Overcoming objections by staying in control of your calls
Closing the call and capitalise on the sale

Maximum Number of delegates: 8

What will you learn?

This course will provide delegates with the skills and ability to generate better results from fewer cold calls, overcome their fear of cold calling and have the right mindset, approach and resilience to persevere.

Your Course Trainer

Ms Lesley Roberts

Group Discounts

We offer group discounts and to find out more please contact our training team on 01424 842155.